We often need to make notes regarding an Etsy order. It would be nice if the private notes section of the Etsy order was automatically synced with the Internal Notes section in Shipstation. Since all communication with the customers is done on Etsy, when a small changes or note is needed we then need to log into shipstation and add it in Internal notes. It would be much quicker if we could simply add once on the page we are already on and let it sync over to SS.
We use the api to generate orders. This causes some trouble for us because users accidentally change carriers and third party billing settings. To remedy this, we tried creating an order via api, assigning it to a user who's only permission is to manage 'shipments' (not orders or anything else). We would then 'create shipment from order' via the api and hope that the user could access the label from inside of the Shipstation UI (for shipments). We discovered that when a user has only shipment capability, if we use the api to convert order to shipment the SS ui hides all shipments. We asked support for help and they suggested we use activate order management which of course defeats the purpose.
Currently, the "create RMA" box is automatically checked. To use our own RMA number for a returned order, we have to uncheck that box in order to input our own RMA number. We use our own RMA number 100% of the time so it would be helpful if it were an option to shut this setting off.
Hi Shipstation team,We're finding it very frustrating that location numbers are only visible on a pick list and not the order summary.Unfortunately the pick list groups the order per product and therefore requires another step to then separate items by order which is very time consuming. We currently use the order summary as a pick list so we are picking by order, which makes it easier for our packers.Ideally we would love to be able to have locations on the order summary and also filter each order via location number to make the process more efficient. I'm sure this would be useful for all warehousing / pick / pack.ThanksM
Can we get data for orders prior to 2 weeks my business takes preorder 6 months in advance?
We keep track of our product inventory elsewhere, but use ShipStation to ship our products and therefore would like ShipStation to keep inventory of the boxes we use to ship products. We use the preset packages and think it's only natural to know how many we have used and how many we have left so we dont over-order boxes or know which box sizes we use more so we can place orders for them!
Please include a link to open the order in Shopify (Amazon, BigCommerce, WooCommerce, etc.) within the order details. Thank you.
Please allow us to add tags to orders that have already shipped in bulk. There have been times where I have forgotten to tag 250 shipments I created labels for already in bulk and had to click on each order 1 by 1 to tag them individually. Allow us to bulk tag these orders that have already shipped just like you can do prior to a shipping label being made.
Is it possible to download a report that displays the daily comparison between the number of orders received and the number of orders fulfilled?
Please add item price to each item in pick list so when picking items off shelves, staff can use price to confirmas well as UPC/SKU Thanks,
Its come to my attention that live checkout rates displayed to customers is based on the weight of the products and that it does not take dimensions into consideration. For example, if product A weighs 5lbs w/dims of 5x5x5 & product B weighs 5lbs w/dims of 12x12x6 then they will not cost the same amount in shipping and will not go in the same package. Yet, how it stands now with the shipstation live checkout, they will cost the same to ship. Please advise
Please add a tab to the returns page for Completed Returns. It would be extremely helpful to have the ability to mark a received return as completed and have it go under a new tab, Completed Returns, leaving just the latest received returns that have not been refunded under the Received tab. I would even settle for a Completed checkbox that would stay checked. This would allow anyone to go into the received returns and know if an order has been refunded or not.
Would love to have a dropdown on the Insights page to limit the shipments graph to an individual store or all stores. Also, be able to remove $0.00 orders from Insights data.
We have a USA Shipstation account and a France Shipstation account.Unfortunately, for our France account there is only a Colissimo by Shipstation option and no UPS by Shipstation like our USA account.Can Shipstation get together with UPS in France to offer similar service in France as offered to USA?We have found that Colissimo (La Poste) is not reliable for shipping to countries in the EU except France so we will no longer use Colissmo to send orders outside of France. It has already cost us a lot of money for Colissimo's lost shipments to the other countries, such as Germany, Sweden, Hungry, etc.Thank you for any help or suggestions you can give us,Big Sky International
We had many orders that didn't get delivered by the carrier estimated delivery dates during the holiday ordering period. Now, I'd like to request refunds on the delivery fees, but have to backtrack manually to get this information. It'd be great to have both the delivery estimate from the carrier and the actual delivery date as exportable columns. Thanks!
Sirs, I'm doing my best to get used to the new Order Page layout.I have a sincere request.Can the "Tags" drop down be relocated to where it originally was.It's current location makes no sense.Also is the "Apply" click really necessary?There is so much dead air and mouse movement now, it is really frustrating for someonethat doesn't ever deal with the changes implemented on the new page.It feels like my mouse is traveling miles now.Please see my attachment with the example of what I'm talking about.
Please add this option to settings. I have it set to print our shipping labels for the next day starting at 1:15 PM. It works great until Friday. The labels then print for Saturday. We do not work Saturday or Sunday. The next business day is Monday.
Hello,I was just wondering if in the future there's an API endpoint in Shipstation where we could generate and download reports? So we could automatically save historical data.
I feel it would be very useful if we could have the option to require our staff to have to scan to verify each order without the option to bypass it and just go to the orders page. Maybe there could be a setting that would require them to scan each order but still have access to the order screen but would not be able to fill and order from that screen. Allow them to reprint labels if needed. They get lazy and don't want to scan so they'll bypass the scan to verify process
Hello Please make it easier to link Hikashop based websites with Shipstation.I have to manually add weights, expeditor location etc to each product ( not imported from website !!!) .You are the only one providing Chronopost AND Colissimo for Joomla , so you will have lot of success. Thanks for quick answer .
Currently, staff can easily override scanning items when working on the scan to verify.Can we turn off this feature, or restrict it to only managers being able to do this?
We have multiple users on SS and some users use the Verify All button when a barcode does not scan which can then lead to the user putting the wrong item in the box just because it "looks right" We would like the ability to disable the Verify All button for certain users or for a pin prompt for a manager to check and confirm with an audit trail of who verified it. It would be even better if when the wrong item is scanned the inventory page for that SKU pops up for the user so it can be maintained with the correct barcode, and then an auto email sent to relevant staff that the barcode has changed from X to Y so they can then update the stores.
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This site needs to be able to work with ShipStation. It works with ShipWorks. 100s of new users would probably join ShipStation once this happened.
The maximum SLA for on time shipping only goes out to 96 hours. I need the option to set it to up to 21 days due to the nature of our business.
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