ShipStation Features

Whenever I print a packing slip, my barcode is unscanable using the barcode reader I have. The barcode is so small and squished together that certain bars don't have enough spacing.  Any idea what to do? So far I've gone nuts with different thermal printer options

Hello SS community,Its the 3rd day I am sitting duck and support replied once in Chat says someone will resolve this within a day, today is the 3rd day and the support ticket is marked as resolved without any answers.I want to use my ShipStation Balance with USPS, not stamps.com account that is connected since I no longer use this stamps.com account (its for my other business). There is no option to remove this from Carriers. Please see my screenshot.

Windows 11. I don't want Shipstation to run automatically on Windows start.I have disabled Shipstation Connect from the list of startup apps several times (windows 11 search bar: "startup apps") but after rebooting, I find that Shipstation Connect still launches automatically. Then if I go back to the list of startup apps it is now enabled again on its own.I don't believe I had this issue in Windows 10, though I might not have ever tried disabling auto launch on Windows start there. I can't find anything related to Shipstation in the windows "Services" section either; that's the second place I would normally look to control what runs automatically on windows start. This is the latest version of Shipstation Connect; I just installed it on a new PC, new Windows install a few days ago.

Why not have the ability to have a Column in Order dashboard that shows the Item Image Thumbnail (one that shows up on sidebar).  I understand not everyone wants or need it, so it's just including this as an option from the drop down.Having a dashboard, for someone selling art prints, with the item's image thumbnail is awesome and I've found only one Shipping software that has it, MultiOrders. 

I am using Etsy, Shopify, and BigCommerce stores. Rules based solely on Item Title is working only with Shopify.This seems shortsighted to not include Item Description (or Item Name).Your sister company, ShippingEasy, reads this Item Description and makes rules accordingly and this is one area giving me major hesitation in migrating. I'm still on the fence.

One is able to filter by Item SKU on Orders but once it comes under the Shipments tab, such a filter doesn't exist? 

After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen.  This occurs on multiple systems using multiple ISPs in different locations around the world. It is not a local problem. The problem begin the moment we were forced to the new layout. This has been reported TWICE to shipstation, and our tickets have been marked solved thanking us for our 'feedback' without addressing the fact that shipstation now has VERY LIMITED functionality compared to just 48hrs ago. ZERO effort to actually address the problem, or offer any kind of solution.  Shipstation is not a free service, and we do not get paid to beta test software which clearly needs more work. Thankfully we have already begun the process of moving to orderdesk - we recommend other shipstation users find alternatives.

The previous layout used to have the Discount total amount included in the Shipment Details pop-up window, but it has apparently been removed in the new layout, which now requires opening the Order Details side-and and scrolling down, which is a total waste of time. There's plenty of room to include it in the Cost Summary area of the Shipping Details window.Please consider adding this data to the new layout and I think you will make many people happy.Thanks!

We need to have the option to add items when an order is duplicated.

Can this get implemented? It would be very helpful.https://community.shipstation.com/t5/Orders-Shipment-Management/Create-Return-Label-Via-API/idi-p/6952

I have encountered this a few times, an order notify webhook will hit my server, and I call the resource_url. And it returns empty orders...anyone know why?

Currently when orders are imported into Shipstation from the Amazon store, they are tagged with the time in which they are pulled into ShipStation, not the time that the order was placed. This is information that is available to be pulled from the Amazon store, but isn't being picked up by ShipStation. Some of our back end integrations are being impacted by this lack of information, and it should be a fairly easy implementation to gather this data from the Amazon store on the pull.

Has anyone else received the below email and is Shipstation going to prove where they undercharged us?Dear valued merchant,We would like to bring to your attention an issue regarding shipping charges that occurred in May and June 2023. Due to a technical error, your account was inadvertently undercharged for shipping fees. In an attempt to rectify this error, the fees were mistakenly refunded to your account.Over the next week, we will be applying the correct charges to your ShipStation Carrier Account to accurately reflect the shipping fees incurred.We sincerely apologize for any inconvenience this may have caused, and we thank you for your understanding and continued support.If you need any technical or account support, please visit our help center to contact ShipStation Support.Get Ship Done,The ShipStation Teamwww.ShipStation.com

 we need TikTok shop integration

I have had my account automatically add funds whenever the balance got below a certain amount.But when I go to fulfill/print orders today, my balance was way under the limit I set it for. So I go to add more funds manually, and it gives me an error and says something about updating the payment method.I go to update the payment method and it just keeps saying an unexpected error has occurred.I've looked all over shipstation for an answer to this an can't find one. I try to find the chat widget to get in contact with shipstation about this and haven't been able to do so.Please advise. Need help with this quickly.

If it's not one thing, it's another... I keep getting errors of all kinds with shipstation connect. It's bad enough that I have yet to get my ebay listings to import the darn SKUs and a host of other issues... but this keeps me from being able to print easily. Please fix this!

Does anyone else have the print feature greyed out? I've cleared the cache and still not allowing me to print locally. I don't even care about ship station connect, I should be able to download and print, right? 

I was in live chat and was informed that Amazon Canada FBA will not import into shipstation. I found that indeed there is no setting in the amazon settings under the Canada connection to "import FBA orders" . Please say it aint so. This should be standard on all FBA Amazon connections.

I was wondering if there were any plans to make it so that we can attach our own commercial invoices to shipments, rather than use ones generated through ShipStation??For example.. We have a shipment that needs to be manually inputted into SS, there are over two hundred line items, to input all these manually for the commercial invoices will take far too long.. We have our own invoices, which include the commodity codes, customs declaration etc.. in pdf format. If there is a way to use these for the shipment, it will reduce our process time massively.. Any help would be much appreciated..

Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this.  It would be great if Shipstation could compare rates and services and then apply the cheapest rate. 

I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the tracking site using that number. So, for example, 9405511202508974030647 – just the number displays, but it links to the USPS tracking site with that number.Apparently the best ShipStation can do at this point is shown in this link from them: https://share.getcloudapp.com/p9u6jY89Can we get this in a future version? Or is there a secret way to do this that someone knows about?

Is anyone else experiencing a problem where you have to re-select the saved shipping service (ie. USPS Ground Advantage) in order to ship an item, despite the item having saved shipping defaults (service, confirmation packaging, weight, dimensions)?When an order is imported, the item has shipping defaults already saved. We used to be able to review the rate and, with one click, select CREATE LABEL. If we wanted to print several of the same item as a batch, it would show us the total rate for the orders and we would select CREATE LABEL and that was it.Now, despite having shipping defaults saved, we receive a rate error when we try to CREATE LABEL. In order to make the error go away, we have the re-select the shipping service and the rate will refresh so we can then ship. This problem is also eliminating the ability to print more than one order in batches because we have the re-select the shipping service for each order individually.I've attached a screenshot for a visual. Any sugge

Currently we print directly to our Zebra printer.  The only issue is they print upside down.  All of the information at the top (weight, etc) is printed directly over the UPS printing of our labels. If the labels could be flipped, it would work perfectly.See below:

got the email today that we were supposedly charged incorrectly from may-june.  upon viewing my billing history i noticed DOZENS of adjustments that i was not even notified about.  the reasons are not valid - up-charged for incorrect dimensions, weights and even improper materials.  some indicate up-charges for changing carrier services???  i don't even know what this means or how this happens.  when i purchase a label on the website, as long as i enter the correct package information, i expect to pay the price i see.  i only saw the increases from this year, not prior.  i was already pissed off enough.

I had an instance where a customer experience associate changed an address for a customer.  The initial address was imported and was assigned 1 day ground shipping service due to the zip code.  The customer requested the address be changed to a zip code that was 2 day air.  Is it possible to add a reprocess automation rules button to appear in the individual orders vs. reprocessing the all orders awaiting shipment?  I ship perishable.  The shipment would have been spoiled if we didn't catch it on the line.