4 weeks ago
We have been using Amazon Shipping in shipsation for nearly 6 months now and are still facing the same errors when processing orders. Amazon exports a phone number with an extension for every order. Because Amazon Shipping cannot have more than a 10 digit phone number, we need to manually delete EVERY custom phone number or at least remove the extension. The common error we get is below:
Amazon Shipping US: 1 validation error detected: Value at 'shipTo.phoneNumber' failed to satisfy constraint: Member must have length less than or equal to 20 (Generic). (400, 222772c6.........)
Is everyone who is using this feature also manually deleting every customer's phone number? I can't figure any type of workaround and this seems to be such an easy fix for Shipstation.
3 weeks ago
Can you give an example of how its more than 10? SHouldnt it be 1-555-5555?
3 weeks ago
Amazon orders are privacy-protected with extensions. For example, an order will arrive to us in the format:
+1 314-555-5555 ext. 12345
It is 26 characters. Perfectly fine for every other carrier other than Amazon Shipping.
a week ago
How many orders do you do this for? We should be able to assist.
dan@dsotechnologies.com