Beware of large UPS shipments

[inaflashlaser]

I set up a 37 box shipment using the ShipStation UPS integration (which goes through Stamps.com). $833. For some reason UPS billed an adjustment for a second box on the same package sending my stamps.com balance way negative.  It’s been 3-4 days and it hasn’t been resolved yet and I couldn’t use my accounts without paying the balance. I’ve contacted support at all three companies and haven’t gotten a resolution, lots of finger pointing at the others though. 

Long story short, I’ll be breaking large shipments up into small ones going forward. 

[Manager-Erin]

Hi @inaflashlaser, 

Welcome to the community, we are so happy to have you here. I am sorry to hear that you are having trouble getting this resolved. 

I am going to dm you to gather some additional information so we can move this along and get you shipping again. 

-Erin: Your Friendly ShipStation Community Manager 

[spiritwalkerboo]

I am having a huge issue, account is negative UPS charging over $150 for 4 light weight packages which was big in size. Shipstation allowed labels to be created w/o size entered, unable to use account. I am appalled been here for years and thought about changing to Pirate maybe I should have. Thanks

[inaflashlaser · Accepted solution]

Erin was super helpful at resolving this.  Thank you!  It turned out to be a bug and I was refunded for the duplicate charge.  Out of caution, I'll probably still refraining from creating shipments with this many packages all at once in the future.

[Moderator-Davis]

Hey there @spiritwalkerboo, 

If you are seeing charges that you think are inaccurate, we definitely want to help check that out! Please reach out to our support team at support@shipstation.com so that we can look directly into those charges for you to help clear up any confusion.