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USPS surcharge not showing on label but I paid them

New Contributor

How do you get in touch with someone. 
This isn’t the first time either. I ship fishing poles that have a new $15 surcharge. 
I just paid $24.95 for what used to cost around $10. The delivering post office want $15 from my customer as they show that I only paid $8 shipping which is not right. 


Hey there @RippinLips


I see you are looking into some USPS fees that have come up. We are happy to look into those shipments and provide clarity. You can reach out support team either via the chat widget, described here in full detail, or via email at 


I hope this helps! 🙂 

From Moderator Davis, May the force be with you!

I still have not gotten any feedback from Shipstation. I cannot use USPS at all without a resolution. This has gone on too long. Ridiculous!

Thank you for letting me know you haven't heard back yet. We certainly want to make sure you are assisted.


Be on the look out for a DM from me! 

From Moderator Davis, May the force be with you!