I keep putting this off, but I can't get my store to connect to shipstation. I go through the process as described, and when I test the connection, I get this error message:
Connection Test Failed!
Anyone have any ideas how to fix this ?
Hey there @mcbole62,
Thanks for posting in the community about this error message.
This error message appears to be a disconnection between the feed being sent from Prestashop, and the end-point for ShipStation.
If you are still seeing this message, it would be my recommendation to fully re-create the connection.
While I think this error may be originating from Prestashop, I don't want to send you back to them until we've done our due diligence on our end. Reaching out to our support team at Support@shipstation.com may be your best bet just so that our support team can troubleshoot this connection with you in the account directly.
I hope this helps!