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We lost over $300 for missing commercial invoices !


We  use shipstation/UPS to ship orders to USA, and we found 6 large parcels were returned by UPS, because of no invoices. (we shipped over 100 parcels to USA, only a few returned to us.)

We did not get any notice from shipstation when we printed the shipping labels. I talked to shipstation customer service just now and they told me they did not send invoices automatically and they are working on this. It is a big bug of the Shipstation app.

Is there any way we can get the shipping fee back from Shipstation?


Hello there, 


Thanks for joining us here in the community! 


I see that you have already reached out to the support team, that is definitely the best place to make any sort of charge back request. 


I will be sure to relay to the team this desire for automatic commercial invoices across all carriers! 🙂 

From Moderator Davis, May the force be with you!