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Anyone else experiencing label printing issues?

hh-mgsonline
New Contributor

Since the ShipStation Connect issue back in September, ShipStation is not working as efficiently as it used to. The label is purchased from the carrier, but never prompts me to print the label and hardly ever automatically prints regardless of the settings in place. I end up having to refresh the page and "reprint" the never printed lable. I uninstalled the old Connect app and downloaded the updated version (as instructed), but nothing seems to be fixing the slowness. I haven't had success creating a support chat either. This is slowing my work flow a ton!

 

5 REPLIES 5

Kim_Pipermoon
First-timer

I'm having the same problem

gram52
Occasional Contributor

I've been dealing with this problem on both Windows and Mac for several months.

ozie27280
Frequent Contributor

new layout there alot of bugs things that don't work properly hope they fix it soon 

accounts_us
First-timer

I am having this issue too but no one has reached back out after contacting support.

CaraAdmin
Khoros

Hello, @accounts_us!

 

Thank you for posting your issues on the community! In all of these situations, we highly recommend reaching out to our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue. 

 

Happy Shipping!

 

-Cara