So we're 1 month in on the new format. I was hoping to get use to it but I'm discovering it's not really a matter to get use to. I'm going to try and be constructive with my comments as I know ShipStation will not let us go back to the old version. I use BigCommerce (BC) as my business platform and ShipStation (SS) for shipping. Things that have changed:
(1) If I make, say a change of address in BC, it use to carry over to SS and would automatically make the change. The new version won't make the change. I have to do it manually.
(2) With the new version on some orders I have to manually plug in customs info in SS. Before I never had to do this.
(3) I still plug in on every order whether the order is Ground or International. I also plug in my box size. No big deal. Now when I plug in the info I find that about 25% of the orders never take the info I plug in. So when I go to print a label I have to fill it in again. Very time consuming.
(4) The new version is slow. This is not a matter of opinion, it's slow. Also, it's way too busy. The whole format on the individual order page is too convoluted. In the old version I could size my screen and include all of my products and the screen was big enough to read comfortably. Now I have to size my screen down really small to see everything or leave it bigger but then have to use the scroll bar. Slows things down. Along with this is just the lag time with everything.
I hope someone in SS management reads this. I tried to find the page "Erin" was supposed to have set up for constructive feedback but I can't find it. If we're stuck with this SS has got to do some tweaking. I honestly do not see any improvements at this time. Changes such as these are supposed to streamline the process. This new version has done the opposite.