Is anybody else having issues with Amazon Integration today? Everything is completely messed up on mine. We have two Amazon stores connected, and there are so many issues. Missing names and addresses, wrong pricing information, missing orders, not showing the customers selected shipping options.
I disabled and renewed the marketplace connection but that was no help. Anybody else had this problem?
Support has yet to respond to my case outside of "we are sending it to our amazon team" We are no longer getting duplicates, but now my pick sheets and labels are not pulling the skus or order info. They are printing with a URL where that info should be. No way to predict this as it happens only during the printing process. Meaning we have to void the labels, use another service to print, then hope the tracking info is updated correctly (its not manyh of times meaning you have to manually deal with it) . Its obvious Shipstation is updating the API with amazon and its falling apart. Thats ok, but Shipstaion should have reached out and been honest about the possible issues instead of posting a statement via email saying nothing would change on our end. These issues are a huge waste of resources for shippers.
Thank you both for providing these details, I know it is very helpful to all teams involved!
Your patience is very appreciated. We know that time of the essence, and the entire support team is working hard to assist you as soon as they can.
Reaching out in this way is certainly still the best course of action! I would certainly provide direct answers and/or resolutions if I had them available.