We're also having this issue. I reached out twice now, and they just keep saying "We're working on it" with no timeline or additional information. It's creating a nightmare for us. Not listed on their status page (everything is Operational) and they keep addressing it as "the issue I'm experiencing" instead of addressing it as an outage, which is even more frustrating.
It's no help to anyone else, but for a frame of reference, I finally sat down at my computer 1 hour ago to try and figure out a solution here. In that time, I managed to pull the necessary data from Amazon, put it into a SQL database, and build my own integration into ShipStation's APIs to update the line items in their system with the SKU and correct information. Yet, by my count, this bug/issue has been happening since Friday around noon, and ShipStation is still "working on it."
The silence is ridiculous. There are additional issues besides the missing SKU.
We have custom items and the URL went from a zip link of the customization to 2 URLs of the item image. Also, the sort by order date is not functioning properly. It's like the time component of the order is missing.
Also, some orders that were imported correctly, have had their SKU removed. Since Amazon order changes can be sync'ed back to shipstation, older orders are also affected.
So what else is FUBAR with the integration?
GO TO SETTINGS and reprocess all of your automation rules if you can. I did this and it restored SOME of the saved product details and SKUS for a bunch of my Amazon orders. That or there actually are some fixes happening at the same time. Who knows.
We appreciate y'all's patience while we worked through this SKU issue! I am happy to report the fix for this has been released!
However, we are still working on the URL issue that was mentioned. When I have an update about that issue I will post that here accordingly!
Is anyone else's ability to buy Amazon shipping labels through ShipStation still being affected? I don't know if it was directly related to this issue but I can't even view Amazon shipping options in the rate calculator for any of our Amz orders. This is a significant issue on its own but began at the same time as the SKU issue(s) last week and does not seems to be resolving along with the SKU dilemma. The error message is invalid, no package types are hidden, all are enabled.
I have received word that we have rolled out a fix for the Image URL issue on newly importing orders!
With that in mind, if you are still experiencing an import issue with Amazon, you will want to reach out to our support team right away for investigation.
For a brief period (for me, anyhow), you guys were including the "CustomizedUrl" which was a URL to a zip folder containing all of the personalization/customization data for each item. That's not there again. Will that be coming back?
I don't have a syncing issue but my sku #'s print in product details and i get image URL and image thumbnail URL in description as well. This is so annoying and I just got done having to rewrite their integration to Magento 2.4.4 with no help from ship station after 3 weeks still no reply from them but I found a savior on these forms who literally helped me through the problem for free. Ship station customer support is something that needs to be worked on because if this continues like this I will just find another provider.
I still have 2 issues with the Amazon integration and haven't heard back from support.
The issue just started for us last night.
Order age column is all over the place.
All orders are now importing with the ASIN as the SKU which has broken our automation rules, presets and, product info & custom titles.
We use Amazon Handmade and usually the customisation information doesn't import at all. We have a third party tool to get the information into ShipStation. Now it's importing a "CustomizedURL" as an Item Option which is a URL to a zip file which contains a JSON file and XML file of the customisation information.
In the queue for support currently.
Any word on the "CustomizedURL" importing? We are having the same issue with a currently open case. No word other than for us to "fiddle" with the footer. See below. Just wondering if you have gotten any real help in getting the custom URL removed or the customization to display.
"We recommend fixing the issue by changing the image to base64. You will see that change in the HTML of the template footer. If you need to adjust the size of the image you can fiddle with the number seen here: https://share.getcloudapp.com/12uLrxLz"
Not yet - the SKU issue is fixed. I had to reconfigure my connection with Amazon from within ShipStation and during the connection process you have the option to change the unique identifier from ASIN to SKU. It's not something I changed so it changed it's self at the same time as this CustomizedURL issue started.
Obviously there were some changes made by ShipStation/Amazon.
I have an ongoing support ticket that has been escalated.
I also sell Amazon Handmade with personalization information. And, like all of you probably are, I was using Data Automation to sync the personalization data into ShipStation using the Google Chrome widget. The reason the widget has/had to be used was because the OLD Amazon Seller APIs didn't include the personalization data for Handmade orders. It did for all other orders...just not Handmade.
Well, with the new Amazon Seller API that ShipStation switched to, the personalization data for Handmade orders is there (via the CustomizedURL.) However, I think this is causing Data Automation to NOT update those orders since it sees an "option" is already added to the order, so it skips over it.
That said, for me, I personally am very glad to have the CustomizedURL in ShipStation as this allows me to use the ShipStation API to sync in the personalization data myself without the need for the Data Automation service (which has been great, but definitely finicky with having to keep a machine always on and logged in for the data to sync.)
We use another third party tool which works the same way as the Data Automation solution and imports the orders via Chrome Extension. Ours is overwriting the CustomizedURL but on some orders it's seemly randomly reverting back to the CustomizedURL after some time. We then have to trick the third party tool into thinking it hasn't imported it yet to get it to overwrite the CustomizedURL field again so the information prints correctly on our packing slips.
The CustomizedURL isn't a usable solution for us as we need the customisation to show within ShipStation and on the packing slip in a human readable format and not a URL.
If ShipStation can process the data provided by the CustomizedURL into human readable item options then it would be perfect. If they can't do that then we need the option to ignore the CustomizedURL and continue with the third party tool.
I have just had an email from support as my ticket has now been escalated to the developers so hopefully we can get a fix sorted soon.
Have you gotten the customizedURL to sync the personalized data into ShipStation yet? I still only have the URL showing up. It would be great to have the custom information on the packing slip, I just don't know how to get it to display. I do have case open with SS but if you have already had success getting it to import I'd love to know how you did it.
Thanks for your input!