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Error Message Paypal Invoice

New Contributor

My Paypal orders are not updating. Sometimes it takes a day or 2, sometimes 1 hr and sometimes not at all. I have been to the Paypal website already and checked the API permissions and all is good there. I also removed it and resubmitted and I am still getting this error message.

An error occurred attempting to update orders: Unable to retrieve PayPal transactions. Reason: You do not have permissions to make this API call

Thank you!



Hello @aschermanhome


Welcome to the ShipStation Community, we are so happy you are here with us. 


Have you been able to try reconfiguring the store, but using instead of We have seen this work for others having this specific error. 


Please let us know if this helps you, 


-Erin: Your Friendly Neighborhood ShipStation Community Manager 

I tried that and Im still getting the error. I also noticed that I am shipping items from paypal invoices and its not updating in paypal. No tracking etc. so my Paypal account shows all my items are not shipped. I would have to enter tracking individually/manually 

Hey @aschermanhome

Thanks for getting back to me about this. I am sorry to hear that this step did not help you out. In this case, your best course of action will be to open a ticket with our support team directly. 


Contact ShipStation Support


-Erin: Your Friendly Neighborhood ShipStation Community Manager