โ05-11-2023 12:33 PM
My Paypal orders are not updating. Sometimes it takes a day or 2, sometimes 1 hr and sometimes not at all. I have been to the Paypal website already and checked the API permissions and all is good there. I also removed it and resubmitted and I am still getting this error message.
An error occurred attempting to update orders: Unable to retrieve PayPal transactions. Reason: You do not have permissions to make this API call
Thank you!
โ05-15-2023 03:35 PM
Hello @aschermanhome,
Welcome to the ShipStation Community, we are so happy you are here with us.
Have you been able to try reconfiguring the store, but using payments_api2.shipstation.com instead of payments_api1.shipstation.com? We have seen this work for others having this specific error.
Please let us know if this helps you,
-Erin: Your Friendly Neighborhood ShipStation Community Manager
โ05-15-2023 05:13 PM
I tried that and Im still getting the error. I also noticed that I am shipping items from paypal invoices and its not updating in paypal. No tracking etc. so my Paypal account shows all my items are not shipped. I would have to enter tracking individually/manually
โ05-16-2023 11:53 AM
Hey @aschermanhome ,
Thanks for getting back to me about this. I am sorry to hear that this step did not help you out. In this case, your best course of action will be to open a ticket with our support team directly.
-Erin: Your Friendly Neighborhood ShipStation Community Manager