Error opening Shipstation app from Quickbooks

[Brooke63]

Has anyone received this error when opening the Shipstation app from within Quickbooks online?

{"success":false,"message":"An unhandled exception occurred: No OpenID endpoint found. (c1f6adaa-0e17-4ece-b28d-2f3e9075788f)"}

[JeffTu]

I'm getting the same error message. Did you find an answer to this?

[Moderator-Davis]

Hello there! 

Thank you both for joining us here in the community! We are thrilled you're with us 🙂 

This is a behavior we absolutely want to take a look at with our full support team! Please, if you haven't already, reach out to our support team either via chat widget or at Support@shipstation.com so that we can investigate in your accounts directly. The information and screenshots you provide will be essential to get the root cause of the behavior. 

[SiddhaRemedies]

has anyone found the solution to this...getting the same error

[john4]

has anyone found the solution to this...getting the same error

[Manager-Erin]

Hello @john4 and @SiddhaRemedies , 

Thank you both for your comments and for being a part of our community. Have you been able to reach out to support? They will be able to troubleshoot with you and help find the root of this error. , if you haven't already, reach out to our support team either via chat widget or at Support@shipstation.com so that we can investigate in your accounts directly. The information and screenshots you provide will be essential to get the root cause of the behavior. 

-Erin: Your Friendly Neighborhood Community Manager