ShipStation not importing orders from Big Commerce

[kbrunner]

Store connected like always and as of today no orders importing.  Eventhough I have a Bronze plan I have no chat to let ShipStation know of the issue.  I contacted Big Commerce and they are saying ShipStation is the problem.  Anybody else in the same boat with Big Commerce and shipstation?  Is there a work around?

[shipping81]

We are having the same issue and no one has given us a proper response from either BC support Or SS Support