cancel
Showing results for 
Search instead for 
Did you mean: 
info86
Occasional Contributor
Status: New

I see posts requesting this going back to 2016. How is this not a thing yet?

Summary of the need:
Everyone using external CRMs, helpdesk software, ticketing tools, etc...needs to be able to lookup an order in shipstation.  Currently that requires copying the customer's name or order number in our CRM, opening a new window, navigating to shipstation, pasting the order number in the search field, executing the search, then clicking the order.

We want a way to be able to bake a URL in our CRM that links directly to the order/shipment in shipstation.

We've tried loading a url for search results like this:
https://ship11.shipstation.com/orders/all-orders-search-result?quickSearch=[ordernumber_from_CRM]

But when the page loads from an external source, the search results show ALL orders.  We can re-execute the search from the search bar and get results limited to just the correct order number, but it seems the search results page doesn't take orders from a URL variable.

Here are a few posts I found requesting this previously:

Can we please get a way to link from an external source directly to an order, or at least to the search results page limited to search results for an order number?

1 Comment
CaraAdmin
Khoros

Hello @info86!

 

Thank you for the post! Please try the following and let us know if this solves your use case. From the Orders grid, click any order to pull it up in the Order Details window. Then, copy your URL. It should have something like:https://ship##.shipstation.com/orders/awaiting-shipment/order/aaaabbbb-cccc-dddd-eeee-ffffffffff/act...

 

This will require whoever clicks on it to be logged into your same account.

 

-Cara