Direct URL Link to shipstation order (or at least search results for an order)

[info86]

I see posts requesting this going back to 2016. How is this not a thing yet?

Summary of the need:
Everyone using external CRMs, helpdesk software, ticketing tools, etc...needs to be able to lookup an order in shipstation.  Currently that requires copying the customer's name or order number in our CRM, opening a new window, navigating to shipstation, pasting the order number in the search field, executing the search, then clicking the order.

We want a way to be able to bake a URL in our CRM that links directly to the order/shipment in shipstation.

We've tried loading a url for search results like this:
https://ship11.shipstation.com/orders/all-orders-search-result?quickSearch=[ordernumber_from_CRM]

But when the page loads from an external source, the search results show ALL orders.  We can re-execute the search from the search bar and get results limited to just the correct order number, but it seems the search results page doesn't take orders from a URL variable.

Here are a few posts I found requesting this previously:

• https://community.shipstation.com/t5/Orders-Shipment-Management/Hot-link-directly-to-Shipstation-Ord...
• https://community.shipstation.com/t5/ShipStation-Features/Link-directly-to-order-URL/m-p/2764
• https://community.shipstation.com/t5/Orders-Shipment-Management/Link-to-order-details/idi-p/3979
• https://community.shipstation.com/t5/Stores-Carriers-and-Other/Link-directly-to-order-URL/idi-p/2555
• This post from 2016: http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/17386843-url-to-go-directly-t... (url dead now...shows on wayback machine)

Can we please get a way to link from an external source directly to an order, or at least to the search results page limited to search results for an order number?

[CaraAdmin]

Hello @info86!

Thank you for the post! Please try the following and let us know if this solves your use case. From the Orders grid, click any order to pull it up in the Order Details window. Then, copy your URL. It should have something like:https://ship##.shipstation.com/orders/awaiting-shipment/order/aaaabbbb-cccc-dddd-eeee-ffffffffff/act...

This will require whoever clicks on it to be logged into your same account.

-Cara 

[edl]

Hey @CaraAdmin,

I think the feature request here is to be able to do it externally using the information the API gives us so that we can generate it for users on our custom site.

Basically, a way to generate a link like https://ship##.shipstation.com/orders/awaiting-shipment/order/aaaabbbb-cccc-dddd-eeee-ffffffffff/act...

if we have all the other information about our order.

Has this been updated at all?

[CaraAdmin]

Hello @edl!

Thank you for your post. From what we see, if you have the modal already, you can have a direct link to the order modal. However, currently, that information is not available via OpenAPI. We’ve started a discussion with our internal teams and will let you know if we have further updates!

Happy Shipping!

-Cara

[GaryNorton]

This feature is critical for me. I need to integrate with other apps and let them link directly to specific orders. I should be able to pull this info from the API and have a link that works for anyone with the right permissions, no matter who’s signed in. Account-specific links won’t cut it—users need to see the link in their own account for the order.