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wil
First-timer (legacy)
Status: Investigating
We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated. I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an edit button, changing what needs changed, and hitting save. I have two customers with the same name. Lets call them John Smith and Smith Electrical Corporation. I send a package to Smith Electrical about once a month. John Smith ordered once from our website over two years ago. Whenever I type "Smith" when making a new order, guess who comes up as the first result! There's no need for John to still be in the system, why can't I easily delete his record?
84 Comments
mferneau
Occasional Contributor

I can only echo what everybody else has stated here for almost 5 years. We have a customer database that we've reformatted for shipstation. The problem for us is the inability to remove old information. I believe we can call and request deletions, but where is the efficiency in that? Please allow us to directly edit the customer database.

johnnyFTK
New Contributor

Using a csv upload to edit a customer record is ridiculous! This should be an easy feature to add to the interface, and we've been asking for years to have this in place. Please make this a priority.

stefaniesomers
First-timer

We just shipped to the wrong address for the same customer for the third time in a row. When you're shipping over a dozen packages and on a time clock it's impossible to remember to change the address - it's just insanity that we can't go in and change the damn address for someone. I am gobsmacked to find that it's not possible to change this info. As we get busier this may actually kick ShipStation out of the running for our business. This cannot keep happening. It is just dumb.

dtguktf
New Contributor

Adding to this post that this is needed to allow subject deletion requests under GDPR.

Asking on live chat each time is not ideal.