I can only echo what everybody else has stated here for almost 5 years. We have a customer database that we've reformatted for shipstation. The problem for us is the inability to remove old information. I believe we can call and request deletions, but where is the efficiency in that? Please allow us to directly edit the customer database.
Using a csv upload to edit a customer record is ridiculous! This should be an easy feature to add to the interface, and we've been asking for years to have this in place. Please make this a priority.
We just shipped to the wrong address for the same customer for the third time in a row. When you're shipping over a dozen packages and on a time clock it's impossible to remember to change the address - it's just insanity that we can't go in and change the damn address for someone. I am gobsmacked to find that it's not possible to change this info. As we get busier this may actually kick ShipStation out of the running for our business. This cannot keep happening. It is just dumb.