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wil
First-timer (legacy)
Status: Investigating
We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated. I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an edit button, changing what needs changed, and hitting save. I have two customers with the same name. Lets call them John Smith and Smith Electrical Corporation. I send a package to Smith Electrical about once a month. John Smith ordered once from our website over two years ago. Whenever I type "Smith" when making a new order, guess who comes up as the first result! There's no need for John to still be in the system, why can't I easily delete his record?
103 Comments
Lovan
First-timer

*listen to, not listed

THEMSFinnerty
Rookie

This feature is badly needed and really should be added to the roadmap. Customer management is such a key function of the platform and it's current implementation is SO clunky. 

Please expedite this! 

Shipperipo
New Contributor

This feature is highly needed. Not being able to delete or archive customers leads to shipping mistakes, and working with CSVs is incredibly clunky and overly time consuming. The long period of time this is left unanswered and the generic responses here really do lower my appreciation for Shipstation.