Email Authentication based on Client Domain

[james35]

We want the FROM address set to our domain so that 'via Shipstation.com' does not appear on gmail. We also want to include your spf/senderId records in our spf/senderId records, have the email signed with our DKIM key and have the links use our subdomain instead of email.shipstation.com. Here's how this works on a few of the major ESPs: http://login.mg2mail.com/help/Content/Listrak_Manual/Branding%20Settings.htm https://mandrill.zendesk.com/hc/en-us/articles/205582387-How-to-Set-up-Sending-Domains https://sendgrid.com/docs/Glossary/email_authentication.html This will significantly improve deliverability and professional appearance. Best Regards, James Fredley VP of Marketing Technology FilterEasy

[GPZs]

'@Alan Attridge Myshroom Deedum LLC we're watching our DMARC reports and basing the SPF IP entries off of what we see. We've just recently started this, so a bit of time will tell if it works or not. Seeing as SS uses sendgrid for the tracking notification emails, it's that range that's needed. I personally don't like to many IP address entries in SPF, but it's a necessary "evil" at this time due to the way SS does this. I'll report back on my findings.

[UniquelyGeekly]

Just ended up here trying to fix a problem that was my fault. Surprised to see its something that Shipstation could be actively improving on.

[jasonl]

We left ShipStation over this issue, this week. Best of luck to those sticking around for this.

[UniquelyGeekly]

What are you using now @Jason?

[i_t_dept]

Is there any solution on this issue?

[teresa]

We have implemented DMARC as part of an initiative to secure our brands and domains. Unfortunately, email delivery to our customers may be impacted if domain authentication is not available. We have worked with our other vendors to generate DKIM keys to prevent spoofing of our domains. This would be a great feature for you to provide us with.

[Shipster]

I've just started evaluating Shipstation. Lol. Basic fail. I have a perfectly good AWS SES dispatch confirmation with tracking code from a Woocommerce plugin. Every single evaluation point so far is worse than what I have now.

[david8]

'@Christo what do you use now? I'm open to switching platforms since nothing is keeping me here.

[Chris]

Seriously? 4 years between replies from SS? Gmail rejects all emails from ShipStation now. Not in spam folder, just blocked.

[Chris]

Yesterday it got worse; or better depending on your perspective? Status: 4.4.7 notices piling up in our customer support system. 100's of email delay notices streaming through since yesterday. At least we can confirm all the customers that have been complaining of no ship notice are justified. Does anyone have recommendations for a replacement that is not a zombie app? Endicia was our backup but now they're just more of the same. We can't wait another 4 years for basic maintenance let alone innovation. ShipStation used to make us happy (using 5+ years). That has not happened for quite some time.