Feedback

[lstaples99]

On the new version, there is no way to have split order lines have different ship dates. For instance, we ship wreaths. One person may order 2 and have one ship to Florida and one ship to New Hampshire. Obviously you wouldn't want to send a wreath to Flordia in November because it would be dead before Christmas, but you want the one in New Hampshire to ship in the middle of November. In the old shipstation, we would slip the order and could hold them as we needed. I don't like having all of the shipments under "One" order. I think having it the way it was before with maybe a section on the right-hand that would display the customer's previous orders and any other open orders would be better, espically for companies like us that ship from multiple locations and keep track of orders based on the -1,-2,-3. . This piece along with the removal of the feature of adding -1,-2,-3 to orders is very challenging for us. We ship from 4 different locations, we really utilized that feature. 

One other thing that we are no longer able to do is add another label onto a previously shipped order. We would do this when we had to reship something, or if they added something else to their order. I wish there was a way to edit the products in the order and remove or add additional ones. 

[ajensen27]

I'm also disappointed with some things with the new layout. I'll save that for my own post though.

As for the 2nd thing, you can still do this, you just have to click on the order # to open the order in the modal window. Then in the top right of that screen there is a button to create a new shipment.

[SimplePeptide]

Just swapped over from Shippo and my biggest frustration is that it took me this long to do it.  When you google shippo vs shipstation most posts say it's basically the same thing but it certainly is not.  Every single thing of Shippo that annoyed me or caused me more work has a solution in ShipStation.  Examples? I've got many:

Printing labels and packing lists with two clicks? Check

Printing labels and packing lists remotely? check

Has an easy app to refer to when a customer calls in with a shipping question? Check

All of the information from WooCommerce in the same pane of glass?  Check

Ability to easily split an order? Check

Track inventory and manage orders? Check

Every single one of those features are not available in Shippo.  The crazy part is that is only half the list and I hope when people on Shippo look up that question this post is easy to find.

[justwanttoship]

Shipstation equals errors dailey takes hours and hours to fix 

[CaraAdmin]

Hello, @justwanttoship!

Thank you for sharing your concern with the community. We completely understand how frustrating it can be when issues arise, and we want you to know that as soon as something comes up, our entire team is fully committed to resolving it as quickly as possible. To stay updated on any service issues, you can always check the Shipstation Status page and even sign up for email alerts to get notified immediately."

Thank you again for sharing your views! 

Happy Shipping! 

-Cara

[ClareW]

Hi there! We would love to have the ability to have a inventory below threshold report scheduled to be sent to us on regular cadence (rather than needing to find & download). 

[CaraAdmin]

Hello @ClareW!

We love your great idea! Please keep sharing your thoughts—they are key to our continuous improvement.

Happy Shipping!

-Cara