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Please fix the Currency Customs Declaration feature ASAP!!

peter-tenute
First-timer
‎11-23-2021 02:30 PM
Status: New

Please fix the Currency Customs Declaration feature ASAP!!

 

There should be the option to change the currency. I Just spoke to support and they told me that the account is restricted to the currency it is set up in and cannot be changed. 

"Ok. At this time, your customs declarations reflect the currency your account is currently set to and there is no option to change that. I apologize for the disappointment this may cause."

 

This was never an issue with the previous platforms  

 

 

petertenute_0-1637706596121.png

 

 

Comment
11 Comments
support97
First-timer
3 weeks ago
3 weeks ago

This is a significant and costly issue. We have shipped a $70USD product to Japan and ended up with a $2,000USD customs bill because we forgot to manually update the customs document. We imported in Yen, but Shipstation converted the values back to USD for customs. Shipstation needs to be able to provide customs documents in the currency that we bring into the application.