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mkneasel
New Contributor
Status: New

Occasionally, during a morning ODBC import of orders the orders do not load and ShipStation help tells us our store is "stuck".  When this happens it takes 3 - 6 hours for ShipStation to resolve.  We have three suggestions:

  1.   Fix the issue that causes the stuck store
  2.   Create an alert to notify support that a customers store is stuck.
  3. Resolve the issue in an hour or less.