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Undo Combined Shipping

biz
Occasional Contributor
‎09-01-2016 09:31 AM
Status: Investigating
Combined Shipping need a button for Undo combined shipping that will reverse the process back to the original order # and keeps the original shipping details and order.
Comment
20 Comments
jam
First-timer (legacy)
‎12-09-2020 02:16 PM
‎12-09-2020 02:16 PM
This is needed because mistakes happen! If I accidentally combine something, I want a way to undo that mistake!
david_amster
First-timer (legacy)
‎02-15-2021 12:27 PM
‎02-15-2021 12:27 PM
How has this not been addressed yet?
laurie
First-timer (legacy)
‎07-15-2021 07:08 PM
‎07-15-2021 07:08 PM
PLEASE make this feature! Not only for all the reasons others have posted but we have clients that may have multiple orders, each with backorder items. When we've tried to combine those backordered items (and this has happened more than once), Shipstation has then not only combined the shipments but marked ALL the items as shipped - so we then have to go back through all their client orders, figure out which items were shipped and which were not, and then manually create a new order for the backorder items. If we could just 'undo' the action, we could revert all the orders back to their original state if there is a combine error.
Status changed to: Investigating
Moderator-Davis
Alumni
Alumni
‎12-02-2021 08:10 AM
‎12-02-2021 08:10 AM
 
DF
First-timer
‎04-07-2022 05:57 AM
‎04-07-2022 05:57 AM

The system will let you combine multiple orders with different customers and shipping addresses without adequate warning. Is is quite easy to mistakenly select a random customer during the process. 

mktxsis
New Contributor
‎11-26-2022 12:01 PM
‎11-26-2022 12:01 PM

How do I UNDO this? I split the accidentally-combined shipments back into the 2 orders, but when I changed the name on one, it changed it on BOTH. I can't get them separated! I tried, and when I changed the address on one of them it changed BOTH SEPARATED ORDERS to the other address. So twisted and turned around now! And notifying Ebay is going to be a nightmare (one of the ladies is going to get both notifications and be like "what the heck?")!!!!!

 

FIX THIS NOW! I'M BEGGING YOU!

 

Terrie

jrbpg
First-timer
‎11-30-2022 07:25 PM
‎11-30-2022 07:25 PM

I am going to cancel my service with shipstation after 6 years if they don't add a undo feature for combined shipments ASAP. It's absolutely insane that they took the feature out. It used to exist and during one of the upgrades they got rid of it.

g90
New Contributor
‎05-29-2023 05:54 PM
‎05-29-2023 05:54 PM

I have this issue now, was there no solution created? This thread is years old.

candleco
First-timer
‎06-08-2023 04:12 PM
‎06-08-2023 04:12 PM

 I too would like to comment how ridiculous it is that you can't undo this. 

g90
New Contributor
‎06-08-2023 05:02 PM
‎06-08-2023 05:02 PM

I was able to do it with a bit of hassle and trickery thanks to this https://community.shipstation.com/t5/ShipStation-Features/A-BAD-SITUATION-I-COULD-NOT-FIX-UNDO-COMBI...

Still not intuitive or easy as it should be and also should be more preventative for this in the first place.  But at least it was fixable for me.