The system will let you combine multiple orders with different customers and shipping addresses without adequate warning. Is is quite easy to mistakenly select a random customer during the process.
How do I UNDO this? I split the accidentally-combined shipments back into the 2 orders, but when I changed the name on one, it changed it on BOTH. I can't get them separated! I tried, and when I changed the address on one of them it changed BOTH SEPARATED ORDERS to the other address. So twisted and turned around now! And notifying Ebay is going to be a nightmare (one of the ladies is going to get both notifications and be like "what the heck?")!!!!!
FIX THIS NOW! I'M BEGGING YOU!
I am going to cancel my service with shipstation after 6 years if they don't add a undo feature for combined shipments ASAP. It's absolutely insane that they took the feature out. It used to exist and during one of the upgrades they got rid of it.
I have this issue now, was there no solution created? This thread is years old.
I too would like to comment how ridiculous it is that you can't undo this.
I was able to do it with a bit of hassle and trickery thanks to this https://community.shipstation.com/t5/ShipStation-Features/A-BAD-SITUATION-I-COULD-NOT-FIX-UNDO-COMBI...
Still not intuitive or easy as it should be and also should be more preventative for this in the first place. But at least it was fixable for me.