adjust the store refresh date

[len1]

From time to time there is an order import failure and subsequent loss of orders in shipstation. The orders will be in Woocommerce for example but shipstation will not import them. The sync date passes the order date and the orders never get brought into shipstation. We have to contact support to get this fixed and it often takes hours. I can't imagine this is a good use of time and it is very frustrating for customers. Often support needs to escalate the issue to the senior support team and they get back to us by email. Please bring back or add the ability to "adjust the store refresh date" so we can effectively conduct our business. 

[CaraAdmin]

Hello, @len1!

Thank you for your post in the community! I’m sorry for any frustration this may have caused. After checking with the support team and developers, I can confirm that users have never had the ability to adjust their refresh dates. I sincerely apologize for any incorrect information you may have received and genuinely appreciate you reaching out for clarification.

If you run into this issue again, any support agent should be able to assist you. Since this functionality has never been available, it is not currently on the roadmap for new features.

Let me know if you have any other questions—I’m happy to help!

Happy Shipping!

-Cara