international return labels

[diego1]

The ability for Shipstaion to process international return labels. I know that you can not create an international return label in ShipStation because the ship from location has to be in the same country as your ShipStation account. We have to use a different service specifically for international return labels, making it extremely inconvenient and adds an unneeded expense on our part having to use two different services.

[andy3]

Policy is the same for international and domestic customers. It costs us a lot of time and money to not be able to create a return label for our growing international consumer base

[nanette]

Shipstation need to be able to support international returns. This will make less friction for our customer and in return get more international customers to buy : )

[DianneB]

Is this feature still in the pipeline - we are currently trying to figure out the best way to have a package returned to us as we sent the wrong item out.  Customer is also needing a return from us in order to claim back the taxes they paid.  

[Phil123]

I've heard there there are alternatives to Shipstation out there that can do this. If anyone knows the specific names it would be really helpful.

[dpeters2]

6 years later and the problem still exists. We are another shipstation customer frustrated by the fact that we need to sign up for another service to provide return labels to our international customers. Is this feature at least on the roadmap?

[cedric-nyc]

Adding that vendor logistics from international source would be nice.

[dpeters2]

Commenting as another user that needs international return labels for their business. Right now we do our return labels manually through UPS, costing us more and losing Shipstation money that we'd happily pay if it was included in their software.

[CaraAdmin]

Hello, @dpeters2!

Thank you for inquiring about this feature request! I've reached out to our developers to check for any updates, and I’ll be sure to share any new information as soon as I have it.

We appreciate your patience! 

-Cara