international return labels

[diego1]

The ability for Shipstaion to process international return labels. I know that you can not create an international return label in ShipStation because the ship from location has to be in the same country as your ShipStation account. We have to use a different service specifically for international return labels, making it extremely inconvenient and adds an unneeded expense on our part having to use two different services.

[justin12]

We deal with many international return shipments each week - being able to send a replacement shipment under warranty (goods already imported to destination country and duties or VAT paid on original purchase) with a return label is invaluable. Most of our carriers allow for this as an option if we go through their portal - so having it inaccessible through Shipstation is confusing and incredibly inconvenient. We use Shipstation with: Canada Post Purolator FedEx UPS Dhl We have not had any issues with restrictions on international shipments, and usually have more issues if a customer tries to ship an item back them selves, as it they sometimes incorrectly value an item for Canadian import duty purposes.

[k_carman]

We handle returns the same way for USA and Canadian customers. The only difference on our end is we are currently processing the USA returns (95% of our business) manually. It is extremely time consuming and seems like it should be a basic feature of any shipping software (though no company I can find offers it). If this feature was available ShipStation would be near perfect. If another company offered it we would switch -- even though we love ShipStation -- because it would be a huge timesaver for us and our customers. We would need to be able to change the cost in the customs info and mark the package "Canadian Goods Returning"

[orders30]

Please give us international returns! Literally I just need to at least be able to do the same processes as any other shipment with the option to change my ship from address to an international address

[mb]

As folks said, an integration with a customer service desk / RMA workflow would be ace. In the UK we have to log goods coming in for temporary import with HMRC under Inward Processing Relief - and then notify HMRC when replacement / repaired goods leave the country again. The system is a bit of a minefield and it would be great to have something that made it smoother / more idiotproof.

[luigi1]

Why is taking so long? Your competitors are having this feature for quite some time now. We handle returns the same way for USA and Canadian customers. The only difference on our end is we are currently processing the USA returns (95% of our business) manually. It is extremely time consuming and seems like it should be a basic feature of any shipping software (though no company I can find offers it). If this feature was available ShipStation would be near perfect. If another company offered it we would switch -- even though we love ShipStation -- because it would be a huge timesaver for us and our customers. We would need to be able to change the cost in the customs info and mark the package "Canadian Goods Returning"

[sales132]

We really need this solved. It is causing a lot of problems with our business as well... Shipstation, are you still planning to publish this feature? It looks like you have been working on it for 2+ years. Many businesses are international, we would love this feature, and to be honest, it is essential for many businesses.

[kin_shipstation]

For returns from our USA customers returning to our warehouse in Canada, we have to generate the return shipping label from the Fedex or UPS portals manually. We are at the point where we would rather open a second ShipStation account to link in our Fedex USA and UPS USA accounts so that we can generate the labels easier. This is a costlier solution for us, but makes an easier workflow as our logistic team won't need to jump into the Fedex / UPS portals. ShipSation: Please put some priority into making this feature work at least for Canada and USA now that we have our USMCA/CUSMA put into effect with the higher de minimis for Canada.

[sales132]

We also need a solution to this issue. We have to generate return labels for international customers. What is the timeline for a fix for this?

[mike23]

how is this not a common feature at this point. the post is from 2017 this is a joke its 2021 and still no international return labels how else would this be done on a mass scale for larger businesses get it together shipstation

[office5]

Please implement this feature asap. We have a global economy and this is essential for business.