Issue Loading Labels Once Batch is Processed

[MariaTere23]

I have not been able to figure out why I get an error every time I use the "Process Shipments". If I process the batch using it , once my labels reach my label queue and I select Label to print I get an error message saying that it failed to Load PDF Document. Anyone know a reason why this could be happening? I have tried a different browser and cleared my Cache like Shipstation has suggested. I found that if I use Create +Print Labels instead I am able to print the labels but it does not come out with a Batch name which makes it difficult to organize my labels once I have them on hand. Any feedback is appreciated, thanks!

[CaraAdmin]

Hello @MariaTere23!

Thank you for posting in the community! After reviewing your account, I see you worked with support last week to go through some troubleshooting steps—great job! 

For anyone else experiencing a similar issue, the support team recommended a few steps: first, install the updated PDF extension, and second, ensure your browser is up to date. Trying a different browser may also help if you're still having trouble.

I hope this helps, and feel free to reach out with any other questions!
 

Happy Shipping!

-Cara