Merge ShipStation Connect device recognition to main platform

[SamLech]

Hello, trying to maximize efficiency in our warehouse and reduce steps and clicks, and we just moved to this shiny new shipping platform to help us. It's been working pretty great until we reach the point of selecting scales and printers, and ShipStation Connect is baffling us. I would love if it was just integrated into the base platform - make the whole software an app if you got to.

On other shipping platforms, and most applications, it detects the local scale and printer on our device and autofills. No need to select from dozens of "shared" devices (if you unshare the device, it also disappears from your local list?). In ShipStation, you cannot see any of your devices without opening and logging into a separate app. Please merge these functions; work smarter not harder!

I understand the device sharing might be super helpful to other organizations, but that should be an add-on feature, not the default. The result is dozens of duplicates of the same computer, same devices, just under different logins. We have dozens of hourly and seasonal workers visiting individual shipping stations, and setting up their ShipStation, ShipStation Connect, and configuring their devices every time is MADNESS. We cannot expect this level of tech savviness from this type of job. As an IT Admin I have to configure the same scales for "high capacity mode" DAILY because someone new is logging into a station they haven't used before.

Unless I am missing some far easier way to mitigate these problems, this is how it was introduced to us. Please help!

[CaraAdmin]

Hello @SamLech!

Thank you for your post in the community! We’ve escalated this to our developers for review and truly appreciate the detailed information you provided. Your feedback helps us continue improving, and we're grateful for your input!

Happy Shipping!

-Cara