UPS EOD is a MUST

[jeffrey]

Currently, Shipstation does not offer a UPS End of Day scan sheet.  Shipstation management seems to think (from their documentation) that an EOD (End of Day) scan is not needed for UPS, since Shipstation is sending the data anyway to UPS every day.  This purpose of the EOD for UPS has nothing to do with pushing data to UPS.  Proof for this if obvious, because UPS has their own free shipping software called World Ship.  World Ship automatically pushes all shipment data to UPS when each shipment is created while developers of World Ship still understand the need to create an EOD each day for the driver to scan anyway.  

The reason that UPS themselves create a scannable pickup sheet for the end of day in their own software is so that there is "proof" that the packages have been picked up and in their possession.  This is important for a few reasons:

1. It documents that the package was picked up giving the recipient comfort that their package is in transit.

2. It gives proof that a package was picked up in case it is lost or stolen in transit.  Then the shipper can then prove that the fault lies in UPS's hands causing them to be responsible to pay a claim.  

3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver.  The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package.  Nobody can run a business like this.

Shipstation tells you that if you "really" want the driver to sign a manifest which is REQUIRED by any insurance claim, then you can go through the trouble to print out a list of your shipments and ask the driver to sign it.  This is tedious and the drivers will not usually want to do this - it is not UPS's way of doing business and without an EOD sheet, they are not required to do so.

It is a no brainer for Shipstation to make a scannable EOD to have it printed and scanned daily just like Shipstation makes one for USPS EOD.

We have experienced our 3rd claim today in a year where a package was not scanned and now missing in transit.  The unscanned packages then become vulnerable for theft with no accountability.  There will be no recourse that we can take on this missing package today specifically because there was no EOD sheet that could have been scanned.

Shipstation: PLEASE LISTEN TO YOUR CUSTOMERS, HAVE COMMON SENSE and DO SOMETHING TO KEEP YOUR CUSTOMERS SAFE.  Businesses need to sign for things that they take in their possession as proof that they picked it up.  It needs to be made easy.  Make a scannable UPS EOD sheet to protect us from these issues.

[CaraAdmin]

Hello @PR !

We appreciate your post and are trying to help clarify the UPS EOD manifest. I just confirmed that ShipStation does not support a printable EOD Manifest provided to UPS electronically, as referenced in this article.  The only option to get a printable UPS EOD is to use your UPS account, and  you have to go to UPS.com for that. 

Thank you! I will mark this down as a feature request for leadership!

-Cara

[EOD-A-MUST-UPS]

GUYS, 

WE NEED TO GET SHIPSTATION TO PROVIDE A UPS EOD SHEET!!

UPS lost a pallet of our goods worth ~$18k and there is NO RECOURSE!

WE NEED AN EOD SHEET PROVIDED FOR SHIPMENTS PURCHASED ON SHIPSTATION

[Kennyd]

Yup...we still need this.

Although I raised such a stink with the local UPS management that all my packages now get scanned.  I'm still out ~ $200ish for two missing packages.

[jeremysanchez]

For anyone who needs this information, I’ve had success resolving UPS pickup issues by calling and escalating my case with supervisors. Here are the key departments to contact:

• Investigation Department: 866-706-6894
  (Use this number to report missing shipments, even if the tracking status says “Label created, awaiting shipment.”)

• Damage Department: 1-800-651-2352
  (Call if your package arrived broken or damaged.)

• Claims Department: 1-800-430-2055
  (Once you've filed an investigation or damage report, use this number to check your claim status or inquire about a reimbursement check.)

PS: Always request a case number when calling the Damage or Investigation Department. If your shipment was not insured, the maximum refund is $100. However, if it was insured and UPS approves the claim, that serves as proof they lost the package—information you can provide to your insurer.

This process takes time, so be patient. Hopefully, SS resolves this issue in 2025. 

[kncook]

Its absolutely egregious that this isn't offered as it CAN be without issue. The refusal to offer what other sites/services offers directly harms Shipstations current customers and directs potential customers elsewhere. NO clear explanation has been offered and it may need a court to get involved to see if this is a quid-pro-quo between UPS and Shipstation as it shields UPS from any cost of payouts as the scans are required for claims (in other words when you pay insurance to UPS through Shipstation and they refuse to scan your items it voids the insurance claim even though you paid it. The user above lost $18k worth of goods due to this problem and apparently has no recourse unless you takes Shipstation to court. This may be a large class action issue at some point. 

[APO]

Of course ShipStation has yet to even acknowledge that this is a major issue impacting shippers, which is beyond disappointing.

However, I did have luck with getting my UPS rep involved. She informed the terminal manager that every single one of my packages must be scanned as it's taken off the truck, or else it was on them if they missed a scan. I give my driver the number of packages each day and then they make sure they have scanned that many of my packages when unloading. Threatening accountability seems to have done the trick and I haven't had a single issue since. I understand that it's an inconvenience for the terminal, but for the amount of money we are spending with them every week, they can deal with it. 

Obviously this depends on your local terminal, but it might work for someone else too. Good luck. 

[Kennyd]

Good luck with that @APO 

In the end, if a package turns up missing you'll find no help at all, at least I haven't with the 3 I have had go missing. If you try to file a claim, its denied because the status is "UPS is not yet in possession of this item".  My most recent was Jan 16th, 2025 and my drivers ARE scanning the pickups now or I don't let them take them.  Somehow one got missed, and I'm out yet again. 

Upper UPS management could care less about this issue, and all complaints go unanswered.

[sales350]

So annoying!   It's actually infuriating that in 2025 ShipStation still is not submitting EOD to UPS.   They obviously are not doing it because the scan never updates that UPS has possession of the package. 

We have  a package that UPS picked up but didn't scan and it's gone.  Disappeared and never got a scan, but they 100% picked it up.  Called the support line and the guy was quite dodgy and didn't seem to understand how things work with EOD or something.   He kept tiptoeing around the issue by making it seem like the data they send to UPS somehow covers for the EOD, but it does not and they know it.    

He said we could print a manifest report and such, but there's nothing the driver can do with that.  It's not scannable and there's no way to enter data.   I am really upset that SS is so dense and doesn't get it.    Worst company I've ever dealt with.   I keep trying to give them feedback so they can improve, but somehow the rot is at the top of the organization and runs downhill because they refuse to address the elephants in the room at every turn.   

Now I can't file a claim because UPS does not acknowledge that they got the package.   So, we're screwed.   

My advice is check out Veeqo if you do Amazon and other alternatives.  We're probably going to sign up with Veeqo later this week and test it out.  It's also free and integrates with other channels such as eBay.   

[Kennyd]

Had a heated discussion with my drivers boss today, he was on a 'safety' ride-along.

He said upper management was really starting to enforce the 'no scanning pickups' policy and said his driver would be be scanning anymore. I told him to leave the packages, he was taken aback for a moment.  I reiterated that if the packages are in his possession they should be scanned, and he agreed, but then said it was out of his control.  I then asked if he would let me come to his business and take $500-$1000 worth of goods without a receipt? He said no of course, but still said they where going to have to start enforcing the policy.  In the end, he did allow the driver to scan them, and said he would plead my case to his boss. I've heard that story before, and it goes no where.

So...I propose we all start emailing the CEO of UPS, Carol Tome',  with our concerns. We are the customers and we pay the salaries.  Business is supposed to make customers happy, they have lost sight of that fact.

Carol Tomé

ctome@ups.com

Chief Executive Officer

As Chief Executive Officer of UPS since 2020, and a member of the Board since 2003, Carol Tomé leads the world’s premier package delivery and global supply chain management solutions company, and its team of approximately 490,000 UPSers. She is the architect of UPS’s Customer First, People Led, Innovation Driven strategy and is positioning UPS to be the premium small package provider and logistics partner for customers in more than 200 customers and territories.

[Kennyd]

Heard from a manager today at UPS:

Kenny –

I did find a path for scanning.  I have instructed the driver to scan your packages.  However, the new process will require an additional charge per scanned pkg.  Looks like to be around $.25/pkg.

I will get you the correct path to have this set up for you if you choose.

My reply:

Wow.

Charge me to do your job?  And NO recourse still if you don't and lose my stuff.  This is incredibly BAD customer service!  You all have lost sight of the fact that it's us customers who pay your salary. What happened to business wanting to make a customer happy?  I guess monopolies don't need to care about that.

I still want to hear from your boss.

Thanks for the message, and for finding a solution, even if it's really an unsatisfactory one.