UPS EOD is a MUST

[jeffrey]

Currently, Shipstation does not offer a UPS End of Day scan sheet.  Shipstation management seems to think (from their documentation) that an EOD (End of Day) scan is not needed for UPS, since Shipstation is sending the data anyway to UPS every day.  This purpose of the EOD for UPS has nothing to do with pushing data to UPS.  Proof for this if obvious, because UPS has their own free shipping software called World Ship.  World Ship automatically pushes all shipment data to UPS when each shipment is created while developers of World Ship still understand the need to create an EOD each day for the driver to scan anyway.  

The reason that UPS themselves create a scannable pickup sheet for the end of day in their own software is so that there is "proof" that the packages have been picked up and in their possession.  This is important for a few reasons:

1. It documents that the package was picked up giving the recipient comfort that their package is in transit.

2. It gives proof that a package was picked up in case it is lost or stolen in transit.  Then the shipper can then prove that the fault lies in UPS's hands causing them to be responsible to pay a claim.  

3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver.  The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package.  Nobody can run a business like this.

Shipstation tells you that if you "really" want the driver to sign a manifest which is REQUIRED by any insurance claim, then you can go through the trouble to print out a list of your shipments and ask the driver to sign it.  This is tedious and the drivers will not usually want to do this - it is not UPS's way of doing business and without an EOD sheet, they are not required to do so.

It is a no brainer for Shipstation to make a scannable EOD to have it printed and scanned daily just like Shipstation makes one for USPS EOD.

We have experienced our 3rd claim today in a year where a package was not scanned and now missing in transit.  The unscanned packages then become vulnerable for theft with no accountability.  There will be no recourse that we can take on this missing package today specifically because there was no EOD sheet that could have been scanned.

Shipstation: PLEASE LISTEN TO YOUR CUSTOMERS, HAVE COMMON SENSE and DO SOMETHING TO KEEP YOUR CUSTOMERS SAFE.  Businesses need to sign for things that they take in their possession as proof that they picked it up.  It needs to be made easy.  Make a scannable UPS EOD sheet to protect us from these issues.

[dave21]

I can't beg UPS to scan packages. Especially when we ship high value items, they could care less to scan them and if they magically get lost, I have no recourse. Its UPS pushing away its customers to save some money on their drivers daily hours.

Since shipstation doesn't care to provide an EOD solution and UPS won't scan the packages, the only choice I had was to stop shipping with UPS. 

Other companies are happy to scan each package when picking up. 

[racrjames]

I 100% agree. Ship station needs to make this change. 

[MarkGollihur]

I came here to post about this - we NEED a UPS scan form so that the driver will scan the packages as in UPS possession. Here's the issue I'm having; when we have next day air packages, and our driver picks up at 3pm (within guidelines) they don't actually get scanned as "in UPS possession" until he returns to the depot, usually after 6pm (which is "late") and it negates the guarantee for next day service - I have to REALLY fight with them to get them to honor it (not to mention deal with my disappointed customer, who doesn't care that *I* did everything right, he just knows his package was late).

I've browbeaten our driver into scanning JUST the expedited service packages, and he insists (and gets salty about it) that he's specifically told NOT to scan packages at pickup. A scan form would allow for quick, easy insurance for us as customers that our packages will be guaranteed to deliver on time. 

[Kennyd]

Proverbial dead horse guys...I doubt we will ever get this from ShipStation.  Time to start writing the CEO of UPS to remind her that the "S" in UPS means 'service'.

[scott30]

Exactly as Jeffrey first mention in 2022:

"3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver.  The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package.  Nobody can run a business like this."

[CaraAdmin]

Hello! @scott30!

Thank you for your post in the community! I checked in with our development team, and they confirmed that this is a limitation of UPS's API functionality, as they do not offer this feature to partners at this time!

Happy Shipping!

-Cara

[DinkelWarehouse]

We're running into the same thing. Transitioning from solely using UPS Worldship to now also utilizing Shipstation.  We still print an EOD for Worldship but it doesn't include any shipments done on Shipstation even if they're shipped from our main UPS Worldship accounts which we have connected.

We're receiving negative feedback from the drivers picking up because they now have to individually scan and count the packages.

[Kennyd]

Well at least your driver is doing it, many have stopped scanning or counting.