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dc-coffee
Occasional Contributor
Status: New

On every order I ship I get a ad above the print shipping label button saying use this shipping service to save money. #1 the cost savings is always wrong.
#2 that ad covers the print shipping label button.

Please give me an option to turn off this ad or move it so it doesn't cover the print shipping label button.

see screen shot

dccoffee_0-1718125139055.png

This is horrible usability... 

1 Comment
CaraAdmin
Khoros

Hello @dc-coffee !

 

Thank you for your post and for bringing this to our attention. We can understand how this layout can cause issues for our merchants. We are going to create an escalation for this issue to have it fixed. 

 

If you ever run into an issue like this in the future, feel free to reach out to support@shipstation.com, and they can create an issue ticket for you. 

 

Thank you and happy shipping!

 

-Cara