04-17-2024 05:50 PM - edited 04-17-2024 05:50 PM
Hello
We are consistently encountering this error. When we haven't assigned a package size or shipping service to a single SKU product, a temporary Save button is shown just above the rate button with message "Save as default shipping configuration for this product." (pic1)
When the save button is clicked an acknowledgement is shown (pic 2)
However for the next order of the same SKU this Save button is shown again and the saved parameters for box size and service are not loaded by default. Logging out and logging in also makes no difference.
Whats the point of the Save button if each time the package and service has to be selected manually for an SKU even though its been saved !
04-30-2024 01:01 PM
Hello Sliceworx!
Thank you for the post and for making us aware of this issue. If you wouldn't mind, please reach out to support so they can go through some troubleshooting with you. You can reach support at support@shipstation.com.
Happy Shipping!
-Cara