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Canceled when I opened Shipstation now get error codes.

New Contributor

I was using the free trial of ShipStation, and when my free trial was over I decided to stick with it.   I did not realize that you have to keep your account open, and not wanting to pay for 2 shipping platforms I canceled my account.   I can no longer print anything, and get this error code instead.  

Activity blocked due to current account status. Account exception Exception with code 0x00560201; module 86, category 2, item 1
I called and they told me that they could not help me, and that I needed to contact ShipStation.  
Can anyone help me?   I tried the online chat with ShipStation, but the computer responses had no helpful information.   I realize now that my is needed, and that it would have become free.  It was very unclear.  I need to get my reactivated, but not pay for it - if that make sense. 



Hey there @MVAwards 


We are happy to assist! 


Please reach out to our support team directly at with the error message you are seeing and one of our agents will certainly help get you reconnected properly with 🙂 

From Moderator Davis, May the force be with you!