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Launch/log in issue

New Contributor

I have to restart my Mac every time I want to use ship station connect to print labels for my business. 

Am I dumb? I might be but plz someone help lol

The app on my Mac doesn't "open" meaning I can't simply log in to connect. I have to restart my Mac to get the app to open, then it logs in automatically. Only then can my Mac connect to my SSC account so I can print labels. Otherwise I have to download the labels and send them to my printer myself. 

This has been the process every time I need to ship labels.

What am I doing wrong? What is the solution.

Yes, I've uninstalled and reinstalled the app (several times! I thought the app had been uninstalled thanks to the notice on the SSC settings page telling me I needed to install the app in order to connect, when I'd actually just been logged out and can't open the app without restarting my Mac...)

Help a dummy out.


Hey there @LJHandmade


We definitely want to check into this behavior with you! 


Please start a direct investigation with our support team via chat widget or email ( so that we can work with you directly where this behavior is occurring. 

From Moderator Davis, May the force be with you!