When I go to the Combine Shipments section under Order Alerts from the Orders page, and I select two of three orders for a customer, it used to give me the option to combine the two selected orders.
As of 05/09/2023 it now includes all orders for that customer, regardless of which ones I have selected.
As a work-around, I am able to search for the customer name, directly, from the Orders page, and from there I am able to select specific orders for that customer and combine them without including all orders.
Date Opened: May 24, 2023
Chat support response:
-Thank you for the ticket number I just checked the ticket and it seems that the ticket is still in escalation.
-I can't give a specific time frame, however can assure you that our senior support is working to fix this issue.
Response Date: September 11, 2023