Email address change on shipped order

[FieldsofHemp]

The previous Shipstation software allowed you to correct the customers email address after that order was shipped. The new software will not allow that. The customer order came over with an incorrect email address on it via customer imput. After printing the shipping label I received a "failed" notification on the shipping notification. I tried to push the edit button (like before) to modify/correct the email address and there isn't any "edit" button now. Per Shipstation the new software does not have email edit abilities anymore. Has anyone else had this issue come up? Can you please add this to future revisions to the software? 

[Cthermo]

I am dumbfounded why Shipstation does NOT let you edit customer information.  Its not unusual for a customer to typo either the address or the email address on their order.  When I try to edit it in Shipstation to correct, it does not have any ability to edit AT ALL!  Now future orders may go to the wrong address again if the shipping person just uses the previous record.  So many issues that NEVER seem to get fixed.  Come on Shipstation!, fix these issues.

[onionman]

not being able to update & edit the email address after the package has been sent has been a severe hassle, and I hope SS reverts back & allows us to make these changes. My customers are unable to receive their tracking info because they accidentally input an incorrect email at purchase.

[CaraAdmin]

Hello @onionman !

Thanks for the great idea! Please keep sharing your thoughts—they help us improve. While we can't promise this will be developed, your ideas are more than welcome!

[JDJETTING]

This is NOT an idea IT IS A PROBLEM.  Customers have to call manually to find out when there products are coming or if they are stuck somewhere (customs, weather issues, etc).  Please change it back to the previous version of coding to allow businesses to properly communicate with our customers. 

[CaraAdmin]

Hello @JDJETTING!

Thank you for sharing your request with the community! We’ll be sure to pass this feature request along to our product team. We truly appreciate your input and value your feedback.

Happy Shipping!

-Cara

[wenzowski]

This is not a feature request, this is a regression in your system (aka a bug). Currently evaluating Shipstation for a new business, and your software made the top of our list as we previously used your product at another company. I remember this working, and am dumfounded by the handling of this regression in this thread–this just knocked you out of contention for us. I'll flag my concerns to sales as well so everyone is in the loop.