Global Post Tracking Link Updated Needed

[orders108]

I use the shipment notifications, they are great!  But now with using Global Post, when a customer click the tracking number the link goes to USPS.  Yes, USPS picks it up but the tracking is thru Global Post not USPS. So when the customer clicks the tracking number and it takes you to USPS and shows status not available

After a few days of the customers tracking to track it, they will contact us and assume we have not shipped their package.  We have to send them the correct Global Post link. 

I am going to add a note to my template hopefully they will see, but would be great if shipstation can configure this method to use the correct global link.

Thanks!

[CaraAdmin]

Hello @orders108 !

We appreciate you reaching out to suggest this feature. Please keep sharing your thoughts—they help us improve.

Happy Shipping!

-Cara

[ShippingWitch]

Yes! Please! Every time we ship with GP this happens and every time I contact support they are unable to resolve this and suggest it’s a USPS or Squarespace error.

[CaraAdmin]

Hello @ShippingWitch!

Thank you for your post in the community. We have brought this to the development team's attention. They are currently looking into what is going on with the Global Post tracking. 

I appreciate your patience while we look into this. 

-Cara

[CaraAdmin]

Hello,  @ShippingWitch and @orders108!

Fantastic news! The development team has confirmed that this issue has been resolved, and your customers will now receive tracking updates for Global Post. We truly appreciate your patience and support while we worked on this—thank you!

If either of you run into this issue, please reach out to support@shipstation.com. 

Happy Shipping!

-Cara

[2faroffroad]

Is this fixed on a user-by-user basis or site-wide?
Mine still send the USPS URL instead of the GlobalPost URL. 
This is causing issues as I have had packages be returned due to unknown holds at the client's local post office. 

[CaraAdmin]

Hello @2faroffroad!

For this particular situation, we recommend contacting our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating.

Happy Shipping!

-Cara