We received several complaints from customers that they did not get notifications that their orders had shipped. We took a look at our shipping notification emails and found that the IP they were being sent from, via Sendgrid, was blacklisted in several places.
We contacted support, first by chat, and spent 20 mins trying to explain to them what the issue was. Despite an ardent amount of support for our claim, support simply told us that the issue was with our host and refused to accept that the emails originate from Shipstation and may be a Shipstation issue...I asked for a supervisor, something I have never had to do at SS because support is usually top notch (best in the business), was told they would call me back...it's been almost 24 hours now.
I emails support with the documentation, and someone finally answered my call...yes I was on hold the whole time I was in chat...they answered and said "what are you looking for from me"...idk...acknowledge the issue and perhaps look for a resolution...long story short, terrible support experience, and no resolution to our issue!
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