Automatic Replies to incoming orders
Is there a way, that when my orders are imported, Shipstation will send an email based on the buyers email in the order.?I would like to tell them : your order will be shipped within 2 days.Thanks
Forum Posts
Resolved! Catch 22 of setting up a new Store
You know how you have to have experience to get a job, but you can't get a job without experience? Yeah, that whole thing. My company is in the process of leaving our current Marketplace for a website/eCommerce platform designed for us from the groun...
Not able to proceed with processing batch shipment
Hello. I'm trying out the batch shipment feature. After clicking on "Process Shipments", I arrive at the "Label Batch Status: Cost Review" screen (picture below). Why is the "Continue" button greyed out? Is there a permission that needs to be enabled...
Total quantities incorrect when a customer orders a volume bundle
My stores have different volume bundle options, but when a customer orders one of the volume bundle options, we ship them only 1 unit when they should have received 4 units. Is there a way to correct this?
Shipstation Connect doesn't work with Firefox
When trying to print labels via ShipStation Connect, nothing is printed. This issue occurs when using ShipStation on the Firefox browser, as well as the Brave browser. ShipStation Connect was working on Firefox last week. So far I have tried the foll...
Create "Date Imported" as a Viewable Field/Column in "Orders"
We work with a 3rd party company to pack and ship our orders. We would like to start measuring the time it takes to ship an order from the date the order was imported to Shipstation. It would be great if "Date Imported" could be a column that we can ...
List Shipments Label Data Always Null
We would like to get the label data for our shipments, however the labelData field is always null. Is there a specific parameter not yet documented that we need to add to include the labelData in our results? Referencing: List Shipments
Tracking for "Other" when you Mark As Shipped
We ship many orders with various LTL freight carriers. It would be be great if when manually marking an order as shipped I could enter a link to the carrier's tracking page where the customer could enter their tracking number. It would also be good t...
Feature Request - Report of Order Shipped
Reporting of 'Orders' Menu like Shipped or Awaiting Shipment. Currently we're only able to get a reports of 'Shipments' Menu if the label was printed within Shipstation.
Serious malfunctions for Australian users
Why Aussie users have serious malfunctions and limited options?Myself, I have been using this limited functional program for over the year with heaps issues but never solved them on time or fixed it at all.1. There aren't real "contact us" instructio...
suddenly orders missing weight
is there a reason why orders that had weight in the past suddenly went missing ?
eBay Cancelled Orders DO NOT cancel in ShipStation! Risk of financial loss!?!
When an order is cancelled on eBay is should automatically be cancelled in ShipStation. This does NOT happen. When an order gets canceled on eBay it remains in 'awaiting shipment' in ShipStation unless it's manually canceled. If a staff member cancel...
set IOSS via API in "Create Order" endpoint
IOSS is the law in EU now. Setting it via the UI admin for the SS account is a start.Setting it "per store" in SS is better.Setting it "per order, via the API" is best.
New Layout - Group By Not Sticky
Is there a way to make this Group By sticky, so I don't have to pick it each time I open up ShipStation? I always want my personal view to group by store.
I'm having trouble assigning our UPS account numbers, to their specific ship from locations.
Good day, I have warehouses across the country. Each one, has its own UPS Account # I have all the ship froms loaded & all the UPS#s loaded Each warehouse has a unique login, but if one changes the primary UPS account, it changes for all logins/locat...
Resolved! ChargeBack from 8 months ago
I have had a paypal chargeback from 8 months ago. But I can no longer locate the shipment on Shipstation for proof of shipping. Any tips on how to access the shipping notification. And secondly does this mean I need to start manually adding shipping ...
Add Filter and Sort by Batch in Shipments Tab in V3
Hello, please add filter and sort by Batch functionality in Shipments Tab in V3. Thanks!
Automatic return portal displays incorrect date of the return window closed
We set our return window to be 35 days from the ship date. So, if a customer uses the return portal after 35 days of the shipment created, it will return a message "This item's return window closed on X/XX/XXXX". My issue is that the X/XX/XXXX displa...
Tag Management
Original post by user Jordan Talmor Please add the ability to reorganize tags after they have been created so that they appear in the order that you would like, instead of the order that they were created.
Ship Date Error When Creating Labels
I have been having issues since late June/early July with the Ship Date when creating my labels. When I create my labels for next day, it's changing the "Ship Date" back to the same day...sometimes. This doesn't always happen. I've chatted with suppo...
cant print bulk orders. taking forever
anyone else with this issue??
Invalid Postal Code on International Order
Hi, I'm trying to ship an order to South Korea and I continue to get an invalid postal code error. I've double checked the address with the customer, looked it up on google AND checked it against the Melissa database and it checks out as being correc...
How to view shipping fee for all shipments not just one at a time
How to view shipping fee for all shipments not just one at a time
Buggy Preset application, manually selecting all order just to get pricing working.
This has been infuriating now for weeks. What's causing shipstation to force us to manually select orders again and again, every single day. https://youtu.be/V_ycosGx0p8
Resolved! Getting help from shipstation
Hello,Can you see the so called "Chat" widget when you go to help section after logging in? The video shows that but not to me. Also, shipstation does not provide any phone numbers to contact. Does anyone have a solution to get a solution?
Only able to apply a shipping preset to 5 rows at a time
I've noticed in the last few months that if I attempt to apply a shipping preset to more than 5 rows of orders, the "rate" wheel will just spin endlessly, and never actually update the rates. This is pretty frustrating when dealing with large quantit...
Advanced Automations Lesson
Is it possible to have hold a webinar regarding the Automations? I love how they work, it makes everything much easier however I have a few that do not quite function as intended and I would like to see a more advanced lesson that moves past the whol...
Orders to combine not working
Is anyone else having the issue with order alerts not picking up on orders to combine? I can find them manually and combine them. But shipstation isn’t suggesting them.
Insure Amt Autofill - Product Total vs. Total Order
Shouldn't the autofill amount for insurance be based on the product total rather then the order total? I've noticed this especially when splitting an order that later the split order may be for one item but the autofill was for the original total val...
Refresh Products?
We updated a few prices on our website (like I'm sure many are having to do these days) but when doing a manual order the old prices show up causing confusion. How can we refresh this?
