NO CHAT! So tired of the runaround......Silver level

[fjabraham]

The last several months using SS have been abysmal.  The new platform sucks and is way less productive than the previous 6 years!

I do not get the bot, I do not get the chat option.  How am I supposed to resolve issues or is this a way to get people bump their level to one that includes phone support?!

This is maddening.

[NEV]

We are also very frustrated with SS and are looking into other platforms.

[Moderator-Davis]

Hey there, 

I'm sorry to hear about the support experience you're describing. We want to make sure that everyone can reach support when needed. 

I can absolutely confirm that the steps listed in this knowledge base article about contacting ShipStation support via the chat widget are accurate and will lead you to a direct chat interaction if followed. Additionally, you can also always reach out to our team via email at Support@ShipStation.com. 

We look forward to hearing from you to help get to the root of whatever issue you may be experiencing!