10-18-2022 09:58 AM
The last several months using SS have been abysmal. The new platform sucks and is way less productive than the previous 6 years!
I do not get the bot, I do not get the chat option. How am I supposed to resolve issues or is this a way to get people bump their level to one that includes phone support?!
This is maddening.
10-18-2022 10:12 AM
We are also very frustrated with SS and are looking into other platforms.
10-18-2022 12:39 PM
Hey there,
I'm sorry to hear about the support experience you're describing. We want to make sure that everyone can reach support when needed.
I can absolutely confirm that the steps listed in this knowledge base article about contacting ShipStation support via the chat widget are accurate and will lead you to a direct chat interaction if followed. Additionally, you can also always reach out to our team via email at Support@ShipStation.com.
We look forward to hearing from you to help get to the root of whatever issue you may be experiencing!