I have an order that was previously split and partially shipped. So this order has one shipped shipment and one unshipped shipment. I needed to add an item to the unshipped half. I created a new order and then combined this new order with the unshipped shipment. The result is that all of the items - the new order, the shipped shipment, and unshipped shipment, have been combined into one shipment that is marked as shipped.
So, I've lost the record of which items were shipped and which ones were not, so now I need to try to recreate that.
I just can't believe that ShipStation took a platform that worked so well and has rendered it so completely unusable. How could you force us all onto V3 when it has so many problems? This is a major issue that is going to lead to either missed shipments or double shipments and lots of extra manual work.
I see that y'all are running into issues with partially shipped orders. We absolutely want to help!
If the current functionality is keeping you from shipping, I encourage you to reach out to our support team. You can reach them directly at firstname.lastname@example.org or through the app itself. They'll be best equipped to investigate and walk you through potential workarounds for your business.
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It let me "restore" the order and move the items from the new order to a separate shipment that is unshipped. But the original order number has disappear, all of the items are now under the new order number. I still need to split out the unshipped half of the original order but it's not letting me restore that shipment in the way it did the first time.
I'm done. I'm done. Shipstation, you've completely ruined a great piece of software.