QuickBooks integration not working since update

[LittleColorado]

Is anyone else experiencing an outage with the QuickBooks integration since the update?

• It will not perform imports since the UI was updated.
• It does not save my store selections.
• It says imports have been performed and then nothing happens.

I have tried 6 different computers, each on different networks and all have the same problem. ShipStation support is saying this is not wide-spread, yet I don't see how that can be true given I have tried so many different computers in different locations with different ISPs.

They will not jump on this as a proper outage and this has shut down accounting operations of my business entirely. It's ridiculous to me that I need to fight support to get operations flowing again, but here we are. If you are having issues please pile on here so we can get their attention to this.

[Healthpro626]

Been having the same issues. got told the same by support. Hopefully they get it fixed

[LittleColorado]

Been 2 weeks, working on 3 since I made them aware of the issue.

Glad (kinda) to hear someone else has the same issues. This makes a stronger case for fast-resolution. Thanks for your response!

[Manager-Erin]

Hi @LittleColorado and @Healthpro626,

Thank you both so much for being a part of our community and for your post/comment.  

I want to apologize for any lack of communication or miscommunication that might have occurred. Right now this is being worked on and tested by our developers. I do not have any ETA on a resolution at this time, but I will make sure this thread is updated the moment the Fix is pushed out. 

Thank you for your patience and understanding while this is being worked on. 

-Erin: Your Friendly ShipStation Community Manager 

[Marker8gear]

has this been fixed? I'm getting Error Status code 500" is this the same issue?

[LittleColorado]

There was no fix. I would recommend that you request access to the Legacy layout and you should be able to use the integration properly again.

[EVOLVh]

Is there a new fix for 2023?

[Manager-Erin]

Hello @EVOLVh, 

Thanks for reaching out and for being a part of our community. Are you experiencing anything related to the original post above? 

-Erin: Your Friendly Neighborhood ShipStation Community Manager