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QuickBooks integration not working since update

LittleColorado
Contributor

Is anyone else experiencing an outage with the QuickBooks integration since the update?

 

  • It will not perform imports since the UI was updated.
  • It does not save my store selections.
  • It says imports have been performed and then nothing happens.

I have tried 6 different computers, each on different networks and all have the same problem. ShipStation support is saying this is not wide-spread, yet I don't see how that can be true given I have tried so many different computers in different locations with different ISPs.

 

They will not jump on this as a proper outage and this has shut down accounting operations of my business entirely. It's ridiculous to me that I need to fight support to get operations flowing again, but here we are. If you are having issues please pile on here so we can get their attention to this.

 

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5 REPLIES 5

Healthpro626
First-timer

Been having the same issues. got told the same by support. Hopefully they get it fixed

Been 2 weeks, working on 3 since I made them aware of the issue.

 

Glad (kinda) to hear someone else has the same issues. This makes a stronger case for fast-resolution. Thanks for your response!

Manager-Erin
Community Manager
Community Manager

Hi @LittleColorado and @Healthpro626,

 

Thank you both so much for being a part of our community and for your post/comment.  

 

I want to apologize for any lack of communication or miscommunication that might have occurred. Right now this is being worked on and tested by our developers. I do not have any ETA on a resolution at this time, but I will make sure this thread is updated the moment the Fix is pushed out. 

 

Thank you for your patience and understanding while this is being worked on. 

 

-Erin: Your Friendly ShipStation Community Manager 

Marker8gear
Rookie

has this been fixed? I'm getting Error Status code 500" is this the same issue?

There was no fix. I would recommend that you request access to the Legacy layout and you should be able to use the integration properly again.