ShipStation is now automatically changing shipping address (with feature turned off)

[BC-Shipping]

So we just had a customer complain we sent his package to the wrong address. I checked his order and the shipping address matched what he's saying he entered. HOWEVER, when I reprinted his shipping label, there is a different zip code.

There is a warning on the order page stating "Possible incorrect postal code. Suggested: 90037" but I did not change the zip code and just printed it as is, not realizing SS changed it for me.

We have the *AUTOMATICALLY STANDARDIZE AND CORRECT ALL US ADDRESSES WHEN VERIFIED?* feature turned off in Store Settings, as we've run into the issue before.

ShipStation support confirmed that we have this feature turned off, but is blaming USPS for changing it when I print the label. 

Has anyone else run into this issue?

[KennyW]

This has been a problem for a long time. They change addresses or the address is changed when it is imported to shipstation. The changed an aprtment number from 319 to to apt 3. I've had to reship several packages because of this. 

[CrimsonTate]

How did you. correct the issue?

[DBASAE]

We just had a similar issue on 2 orders we shipped to Australia. The system changes the city and they customer never got the package.   Needing to re-ship product & eat the shipping costs.  

[MelanieV]

Hey there DBASAE, 
Thanks for your comment. We're sorry to hear you've experienced this issue. Our team is here to help. Please reach out to our support team and we'll be happy to investigate. 
Thanks! 

[ahh]

This is very frustrating! I enter a manual order and shipstation automatically changes the zipcode to the wrong one. It shows up correctly when the address is displayed in shipstation and changes it in the background without telling me...what!?!

[ohelsbells]

This happened to us last week as well!

A shipment was returned to us because we were unaware that SS changed the zip code on the shipping label and NOT in the shipment details section where it normally requests address validation if something is incorrect. There was no indication anywhere that the address was incorrect.

I reached out to support and they suggested I turn off "Standardize and Correct US addresses" which does help when reprinting a label in order to override the change, but is not a good long-term solution. The standardization upon import is helpful the majority of the time, so to risk sending out a bunch of orders to incorrect addresses for an anomaly like this case, is not worth the risk, in my opinion.