Shipstation Connect Not working

[MetalClay]

Hi, we are based in the UK and have had trouble over the last week with shipstation connect. It is not working, cannot find the printer, won't start at all or when we did finally get it to work today the labels it was printing were tiny (nothing changed in the settings and have checked all sizing).

We know the Amazon outage earlier this week had an effect however Shipstation claimed yesterday that this was no longer an issue and the problems were due to something our side.

We cannot get hold of shipstation today (still waiting for a reply) and have done everything we can think of (restart, uninstall and reinstall shipstation connect, and the printer etc etc)

Is anyone else have the same issue?

[CaraAdmin]

Hello @MetalClay!

First, welcome to the Community! We’re so glad you’re here. This space is a fantastic place to find answers, share feedback, and suggest new product features—we hope you find it both helpful and inspiring!

I’m happy to hear you were able to work with Support and successfully resolve your issue—great job! For anyone else who might experience similar connection issues, here are some helpful resources to get things back on track quickly:

Printer Troubleshooting

ShipStation Connect Issues

These articles offer step-by-step guidance to troubleshoot common issues and maintain a smooth printing workflow.

Happy Shipping to all!

-Cara