Subscription problem

[jpjames]

I am constantly being re-directed to Subscription Billing Information screen, to update my information. The problems are, one- that there is no information to update, and 2- I can't go to anywhere else on shipstation.

[Moderator-Davis]

Hey there @jpjames, 

Thank you for taking part in our community! We are thrilled to have you with us 🙂 

When I pulled up the account, I cleared out the account's cache and would recommend clearing the browser's cookies and cache as well. If this process still results in being redirected to the billing information page, I would recommend reaching out to the support team directly so that they can take a closer look into the backend with their tools, to help get to the root of this behavior! 

I hope this helps! 🙂