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- Re: UPS - Do not allow rerouting of shipments?
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UPS - Do not allow rerouting of shipments?
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07-09-2022 07:17 AM
We have had a number of fraudulent orders go through where the recipient will use a fake address, and then call UPS to have the shipment redirected to a UPS pickup facility where they show a fake ID and pick up the shipment. We recently lost $6,000 on one of these scams (after telling UPS not to release the shipment, which they agreed to do and then released it anyway. Sigh).
The UPS online shipping website allows this option (but it's not in ShipStation):
"Deliver only to the receiver's address (+$)
Do not reroute for customer pickup at a UPS location."
Has anyone found a way to automate this or somehow perform it in Shipstation? Support doesn't seem to think it's possible.
3 REPLIES 3
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08-30-2023 01:54 PM
Still a very real problem. Shipstation needs to implement a Deliver only to the receiver's address (+$) service.
4 times now, even after contacting UPS about the issue, someone is contacting them to change the ship to address. They claim it is a Shipstation issue since you can restrict changes if you use UPS software.
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08-14-2024 02:12 PM - edited 08-14-2024 02:13 PM
Yup. 8-14-2024 and apparently STILL an issue. Just lost several thousand dollars on orders that, without my knowledge, the receiver changed the shipping address on AFTER I shipped it. Now with MyChoice, they can change it to ANY address; it doesn't have to be a UPS pickup location. They don't even need a fake ID to pick up; they just send it to a normal home address ANYWHERE they want. UPS confirmed there is a 'Direct Delivery' option available on their website when creating a label. At least before, they had to go to a UPS store with a fake ID now you have zero protection because they can send it anywhere.
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08-27-2024 12:21 PM
Thank you for your post! We show that we have escalated your feature requests via our standard channels, and we have also escalated feature request tickets that go to our R&D Department for serious consideration. We are constantly improving and adding features, which are being deployed as quickly as possible based on feedback like yours. We implement features based on factors such as overall customer demand so we can best allocate our resources. We do not have a specific timeframe for the feature you describe, but we have escalated your feedback to our R&D Department.
Keep an eye out for future updates.
Happy Shipping!
-Cara
