WHY IS NO ONE RESPONDING TO CHAT

[glam]

 

I have been trying to chat since yesterday? I can not ship international shipments. The tickets all have errors-- they are configured on our end as usual.

What is going on?

Also -- as of this morning -- all shipments are printing duplicate tickets!! 

[andrew9]

The issue with multi-printing label's is one they have known about since last week. The just completely not responding to chat support is a fun new feature!!! I noticed that at the end of last week as well.

Another options for the labels is to download a pdf of each one and manually print, but I am not sure what costs more, the extra time to download and print or the wasted labels from duplicates.

[glam]

Thanks! I am trying to print one by one + still nothing-- the international shipments are all popping up with random error messages.

The fact they are not responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. 

SS is the most expensive; and they do not pass on shipping discounts (unlike others), I did not mind becuase I've been using them for years without issue. Previously customer service was excellent. Now it's deplorable. Time for an alternative! 

[twk]

Hello, 

Have you managed to rectify the issue with globalpost plus shipping? I'm having the same problem as of now 

[glam]

It worked for several orders on Friday-- but has not worked on Monday or today. Chat is still going unanswered. 

[Manager-Erin]

Hello @glam, 

Thank you for being a part of our community and for bringing this to our attention, we value your feedback. It is never our intention for anyone to have this experience. I have looked into your tickets, and someone from Support will be reaching out shortly via your existing ticket. 
 

-Erin: Your Friendly Neighborhood ShipStation Community Manager