The issue with multi-printing label's is one they have known about since last week. The just completely not responding to chat support is a fun new feature!!! I noticed that at the end of last week as well.
Another options for the labels is to download a pdf of each one and manually print, but I am not sure what costs more, the extra time to download and print or the wasted labels from duplicates.
Thanks! I am trying to print one by one + still nothing-- the international shipments are all popping up with random error messages.
The fact they are not responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare.
SS is the most expensive; and they do not pass on shipping discounts (unlike others), I did not mind becuase I've been using them for years without issue. Previously customer service was excellent. Now it's deplorable. Time for an alternative!
Thank you for being a part of our community and for bringing this to our attention, we value your feedback. It is never our intention for anyone to have this experience. I have looked into your tickets, and someone from Support will be reaching out shortly via your existing ticket.
-Erin: Your Friendly Neighborhood ShipStation Community Manager